Business Process Improvement/BPI: What It Is And Some Steps To Take


Organizations are always looking to improve their work. After all, the health of the processes directly affects the company’s performance. Therefore, process improvement (BPI) has been widely studied by process analysts and managers.

What Is Process Improvement (BPI)

Process Improvement, also called Business Process Improvement (BPI), is the incremental repair of an organization’s processes. This practice aims to ensure that the processes meet the business and customers’ expectations and, in this way, bring the expected results. For purposes of alignment, here we are considering end-to-end processes, that is, those that involve more than one department and are directly linked to the perception of value by customers. “Business Process Improvement (BPI ) is a specific initiative or project to improve process alignment and performance with organizational strategy and customer expectations.”

So, process improvement involves:

Analyze the current process to understand how it can be improved;

Assemble the workflow of the process so that it delivers value to the customer.

Now let’s move on to the practical application of process improvement.

What Will Be The Target Of The Process?

Every process needs to have a goal. If you cannot easily identify it, perhaps you should go back to phase 1 and rethink the list of processes, as the survey may not be adequate.

Process Redesign

It consists of defining the process steps and the workflow. This will define how the activities should be carried out in the organization and the responsibility of the various stakeholders. After designing the improved process, measuring and evaluating the process is necessary.

This way, it will be possible to identify, select and test the improvements before implementing them effectively. This practice will ensure that the improvements will bring results and not compromise the process.

Implementation Of Improvements

It is common for there to be some resistance to implementing a new process. It is necessary to consider that a new model of work can scare people. Therefore, it is necessary to carry out training by Business Process Optimization Consultants before the changes and support soon after implementing the improvement. This is called assisted operation and aims to minimize the impacts of the new process on the daily lives of employees.

After implementation, it is necessary to follow the indicators. Monitoring aims to measure the process so that the improvement is continuous. In other words, it must ensure that the processes are always healthy.

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